SALES TERMS & CONDITIONS
Thank you for choosing Ashley HomeStore.
Full payment is required at time of purchase. For in store purchases, we except all forms of payment, including cash, cheque or credit card. If you’d like to finance your purchase on our AFHS Card, please pay your delivery fees and taxes within 90 days of purchase. Financing terms will depend on the type of plan you’ve chosen and you’ll find complete details on your Consumer Finance Company Terms and Conditions.
OUR 125% PRICE GUARANTEE
We’re pleased to offer you an excellent price guarantee. If, within 30 days of purchase, you find an identical product at a lower price, advertised by a competitor under the same terms and conditions, in the same Canadian city (110 km radius), Ashley Furniture Homestore will refund you 125% of the difference (excludes clearance, Black Friday, Cyber Monday, Boxing Day and timed specials). We will price match any price advertised by our store for 30 days. All price matches exclude clearance, Black Friday, Cyber Monday, Boxing Day and timed specials.
CANCELLATIONS AND RETURNS
You are free to cancel your order, prior to delivery or pick-up within 48 hour of purchase (furniture, appliances, and mattresses). After 48 hours you can reselect your product anytime prior to possession without penalty or request a refund with a 10% administration fee. Appliances and mattresses cannot be returned or exchanged once the product is in the home. Once you have taken possession and you are not happy with your furniture purchase, you can within 48 hours of possession re-select with a 10% restocking fee or return the product with a 25% restocking fee. All furniture must be received in our distribution centre within 7 days of possession. Any Product Protection Plan Care Kits will be refunded if un-opened package is returned to our store. Refunds are processes with the same method of payment (excluding cheque or cash where reimbursement will be via company cheque within 7-10 business days).
GETTING YOUR PRODUCT
You may pick up your product from our local distribution centre (may be different from store location) or, if more convenient, you can purchase our professional delivery services.
Our delivery option provides you with much more than just delivering your product to your home. We will open, assemble and inspect your product for you. Our delivery teams are careful to product your product and your home during delivery, but we do ask you to read the Delivery information section on the inside of your sales folder. If you need to change your original delivery date, please contact us to re-schedule, allowing at least 48 hours notice. If you need to reschedule with less than 48 hours notice, or if you’re not home when our delivery team arrives, an additional delivery fee will be payable before we can re-schedule. Of course, you can always choose to pick up your product from our warehouse location in your area. The day before delivery, we will call you with a 3-hour time frame during which you can expect our team, so you can better plan your day. The recipient present at that time of delivery must be of legal age.
If you require, we can remove the old product from your home at time of delivery. Products are removed for one of like product. For instance, if you purchase a new refrigerator we would be happy to remove the old one. Please ensure that this service is included on your sales order prior to delivery.
When you order several items, some maybe available sooner than others. You can certainly call us to pick up or arrange delivery of split orders but additional delivery fees will apply.
When your order arrives, please inspect the product carefully. We’ll be glad to resolve any issues as soon as possible. However, you do have up to 48 hours after delivery to let us know of any concerns. Simply call us at 1-800-737-3233.
When picking up product from our store or warehouse locations, our teams will be happy to help you load the product into your vehicle. You will be responsible for securing it for safe delivery to your home. When choosing pick-up, please remember that you will be responsible for assembly of all product. In the event that you find any detect or damage, you’ll need to report the problem within 48 hours and return the damaged item with the packaging to the original pick-up location for resolution.
HOLDING YOUR PRODUCT
We will order the product for you to arrive in time for your requested date. In the event that you need to move your delivery or pick-up dates simply contact us and although not guaranteed, we will do our best to accommodate your request. Product will be held for a period of 7 days past your original date. After 7 days your product may be released and re-ordered.
POST SALES SERVICE
We stand behind the products we sell and provide in-home and in-shop warranty service for our customers. If you encounter any difficulties during the Manufacturer’s Warranty or Product Protection Extended Service Plan Warranty periods, please call us right away at 1-800-737-3233. Our service teams will inspect and repair the product. If for some reason we’re unable to make a repair, an exchange or re-selection may be requested from the manufacturer or warranty provider, at their discretion.
90 NIGHT COMFORT GUARANTEE
When you purchase our 90 Night Comfort Guarantee you can exchange your mattress (boxspring excluded) within 90 nights from date of delivery. Complete details are included in your guarantee certificate.
PEACE OF MIND PROMISE
When you purchase our 4 year appliance or Protection Plan Plus warranty, and do not use it, the value of the warranty can be used for a future purchase of regular priced furniture or bedding valued at more than $1,000. Details are included in our Peace of Mind Promise Certificate.
All clearance product is sold “as is” and without a manufacturer’s warranty (excluding appliances that will come with a 1 year manufacturer’s warranty). No returns, re-selections or exchanges of clearance product are possible and they are not eligible for the 90 Night Comfort Guarantee or 30 Day Price Guarantee.
You have the option to exchange accessories within 48 hours of purchase (no refunds). Product must be returned in original packaging with original sales receipt and price tags. Our accessories constantly change, so if you do not find something upon return, a credit will be placed on your account for future purchase.
We are committed to keeping you informed about future sales and promotions, specifically customized to your prior purchases with us. If you do not wish to receive communication, please contact our Privacy Officer (at privacy@AshleyHomeStore.ca, or in writing to Ashley HomeStore Inc., 116 Nature Park Way, Winnipeg MB, R3P OXB) to be removed from our marketing lists. Please note: if you are removed from our lists, we cannot offer you the opportunity to participate in customer appreciation sales and promotional offers.
Once again, thank you for choosing Ashley HomeStore.