Yes. Everything that is available online will be available for purchase in the store.
Yes! Ashley stores in Canada are 100% Canadian-owned and operated. From leadership to sales teams, delivery crews, and behind-the-scenes staff, we’re proudly Canadian. Since 2006, The Dufresne Group has grown Ashley’s presence across Canada, managing every aspect of operations right from home.
As part of the world’s largest furniture brand, we combine global quality with a uniquely Canadian approach to service.
To learn more, visit our About page
We want you to love your purchase! Ashley Furniture HomeStore has a return policy in place to ensure customer satisfaction. For full details on eligibility, timeframes, and return procedures, please visit our Return Policy page
Yes! Ashley Furniture HomeStore offers a price match guarantee to ensure you get the best deal. For full details on eligibility and how it works, visit our Price Match Policy page
At this time no. While anyone, anywhere can view and interact with the new website; only those within the ashley homestore delivery zones can place orders via the website. Using location technology, you will be advised at the outset whether you are able to purchase products from ashley homestore via the website.
The wish list allows you to save your favourite products all in one convenient place. From there, you can quickly and easily find the items again, share the list with family and friends, move items into your shopping cart. If you are working with a sales professional member at one of our stores, you can use the wish list to show them the items you have selected and they will work with you to convert your wishes into a purchase.
The wish list is also a great tool to use with your sales professional member in-store. If you are not quite ready to purchase we can create a wish list on your behalf so that they have record of the items they discussed with you so they can purchase online or in-store at a later date.
The wish list is where you can save products you like or to share with others. You simply place those items in the shopping cart when you are ready to proceed with the purchase process. You can create multiple wish lists at the same time to help organize products for different rooms in your home or for a variety of reasons. To make it easy to translate a like into a purchase, you can also transfer items directly from their wish list to their shopping cart.
The same policies and procedures that exist in-store purchase apply to any online purchase; you can read more about our policies at terms and conditions of sale. Our customer service team is happy to help, contact us at 1.800.737.3233 or email us at service@ashleytdg.ca.
When you purchase online, our customer service team will contact you when their product is available to book delivery
With the complexity of custom orders, we have many options to choose from and are not offering this service online at this time. You are invited to speak with a sales professional at one of locations to complete your order; find a store now!
You can use all major credits cards such as Visa, Master Card and American Express…..the same as in store. As you can in store, the financing application is available online through fairstone financial.
Once you enter the check-out process, the option to purchase the appropriate warranty is presented so that you can choose the type and level of warranty you require….or decline that option altogether. Once you have completed your purchase you will be provided with a receipt.
Once you have completed your purchase, you will receive an email providing you with a coupon for your furniture care package. This coupon can be redeemed at any Ashley store you choose.
Upon completion and approval of your order you will receive via email, a confirmation of your order and the payment option(s) chosen.
If you have questions about our customer service or need assistance, please contact us at service@ashleytdg.ca or at 1.800.737.3233. If you wish to speak with a sales professional member, please find a store and we'd be happy to help!
We will strive to ensure that guests will receive only the communications they would like to see. We are able to cater to our customers desires for communications and improve the level of personalization to create meaningful connections and relationships. We also offer the opportunity for guests to refuse or opt out of communications at any time.
Some browsers, particularly earlier versions, either do not or only partially support this technology and they might not display the text and graphics properly. However, we have tested this website against google chrome; where the text and content should be accessible and usable for all of our visitors.