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Frequently Asked Questions

Yes. Everything that is available online will be available for purchase in the store.

At this time no. While anyone, anywhere can view and interact with the new website; only those within the ashley homestore delivery zones can place orders via the website. Using location technology, you will be advised at the outset whether you are able to purchase products from ashley homestore via the website.

The wish list allows you to save your favourite products all in one convenient place. From there, you can quickly and easily find the items again, share the list with family and friends, move items into your shopping cart. If you are working with a sales professional member at one of our stores, you can use the wish list to show them the items you have selected and they will work with you to convert your wishes into a purchase.

The wish list is also a great tool to use with your sales professional member in-store. If you are not quite ready to purchase we can create a wish list on your behalf so that they have record of the items they discussed with you so they can purchase online or in-store at a later date.

The wish list is where you can save products you like or to share with others. You simply place those items in the shopping cart when you are ready to proceed with the purchase process. You can create multiple wish lists at the same time to help organize products for different rooms in your home or for a variety of reasons. To make it easy to translate a like into a purchase, you can also transfer items directly from their wish list to their shopping cart.

The same policies and procedures that exist in-store purchase apply to any online purchase; you can read more about our policies at terms and conditions of sale. Our customer service team is happy to help, contact us at 1.800.737.3233 or email us at service@ashleytdg.ca.

When you purchase online, our customer service team will contact you when their product is available to book delivery

With the complexity of custom orders, we have many options to choose from and are not offering this service online at this time. You are invited to speak with a sales professional at one of locations to complete your order; find a store now!

You can use all major credits cards such as Visa, Master Card and American Express…..the same as in store. As you can in store, the financing application is available online through fairstone financial.

Once you enter the check-out process, the option to purchase the appropriate warranty is presented so that you can choose the type and level of warranty you require….or decline that option altogether. Once you have completed your purchase you will be provided with a receipt.

Once you have completed your purchase, you will receive an email providing you with a coupon for your furniture care package. This coupon can be redeemed at any Ashley store you choose.

Upon completion and approval of your order you will receive via email, a confirmation of your order and the payment option(s) chosen.

If you have questions about our customer service or need assistance, please contact us at service@ashleytdg.ca or at 1.800.737.3233. If you wish to speak with a sales professional member, please find a store and we'd be happy to help!

We will strive to ensure that guests will receive only the communications they would like to see. We are able to cater to our customers desires for communications and improve the level of personalization to create meaningful connections and relationships. We also offer the opportunity for guests to refuse or opt out of communications at any time.

Some browsers, particularly earlier versions, either do not or only partially support this technology and they might not display the text and graphics properly. However, we have tested this website against google chrome; where the text and content should be accessible and usable for all of our visitors.

Brush off any dust or dirt off the surface using a soft cloth. Use a damp cloth to wipe the leather upholstery and then leave it to dry naturally. Avoid sitting on the sofa while damp to prevent cracking. (https://ashleyhomestore.ca/products/beamerton-sofa-brown-beige)

Most products on the Ashley Homestore website has an area that tells what kind of material it is made of under the "Specifications" tab under the Material section.

The essentials in a living room start with seating which means sofa, sectionals, and love seats. You may add more like recliners and accent chairs if you have more than enough room. Make it inviting and attractive by adding a coffee table, end tables, accent chairs, accent tables, area rugs, and wall art.

Yes, you can place two sofas in a living room and have them face each other. This arrangement is ideal if you love having people over and intending to use your living room for conversation and socializing. You may even place a coffee table right in the middle to make it more cozy.

The Consumer Product Safety Commission (CPSC) protects the public from unreasonable risks of serious injury from thousands of types of consumer products under its jurisdiction. Ashley Homestore strictly follows all recommendations of the CPSC on its products. (https://ashleyhomestore.ca/products/dinsmore-twinfull-bunk-bed)

A kids' mattress's firmness will depend on their age. Kids, in general, weigh less than adults so soft beds are still ideal for them while they're young. As they grow older, they become heavier thus the need for firmer mattress that can offer proper body support. (https://ashleyhomestore.ca/collections/mattresses/mattresses-mattress+support_firm)

Consider your kid's height before getting them a desk. The older your child is, the higher their desks are going to be. The ample space will make it easy for the kids to get in and out of their desks.

Tempered glass, unlike regular glass, is known for its safety. By design, tempered glass shatters into small pieces and is much more likely to do harm, unlike regular glass which shatters into shards. Tempered glass is also designed to be four times stronger than regular glass which makes it ideal for use on table tops. (https://ashleyhomestore.ca/products/baraga-desk)

Invest in an ergonomic home office chair for comfort. Use shelving units and bookcases for effective storage, and a home office desk that goes with the shelves and colour of your living room. You can follow the flow of your living room by arranging the furniture around your focal point and making it part of the room, or you can create an imaginary cubicle if you have the space; you can even place the home office in a nook if you have one, the choice is yours to make!

If you're looking to work from home and looking to create a home office, here are the essentials you need a set of: a comfortable home office chair, a wide desk, and home office storages such as shelves and bookcases. (https://ashleyhomestore.ca/products/starmore-4-piece-home-office)

The accent furniture such as accent chairs, accent tables, area rugs, and accent lighting is used to complement the room’s main décor. It is supposed to add character and add definition and is chosen for its design than functionality.

Sofas and accent chairs can be paired by checking if their size is the same as one another. You can do this by measuring the height of their backs, the size and width of their seating, and how tall their arms are. This is to ensure that people who will be sitting in both chairs will have the same eye level height.

Urban Industrial design uses a minimalistic style and features bare architectural features which other designs are concealing. In furniture design, Urban Industrial uses exposed wood and metal surfaces for a raw and unfinished look. (https://ashleyhomestore.ca/products/starmore-bookcase)

Any physical objects and items, and placement of such items and objects that can make a home more aesthetically pleasing and attractive can be considered as home decor.

Redecorating your home with a low budget is possible by doing a few things. Try rearranging your furniture. Doing so will give you a new perspective on what to keep and what to dispose of away. Next is you can update your walls with paint by repainting or removing wallpaper. Finally, update your walls with wall art by creating a gallery wall.

To find the ideal home decor style for you, start by ranking and listing down your favorite interests and go from there. You may also check what home decor is already available in your home and stick to what piques your taste. At the end of the day, only you can decide what style to use to decorate your home.

Storage furniture is important to prevent clutter. Different storage furniture such as storage benches, bookcases, shelves, and storage baskets have different storage capacities and purposes.

Yes, you may sit on storage benches. They are usually found at the foot of your bed to store linens, shoes, random accessories, and kid's toys. Storage benches are a type of dual-purpose furniture to save space in the bedroom.

Storage baskets are great for storing books, games, TV equipment, snacks, throw blankets, and more. It is usually hidden beneath a console table so they can be within reach if needed.

For small rooms, a small sofa is the best choice. Their small dimensions and sleek design allow them to fit in any corner of the room and save space. (https://ashleyhomestore.ca/products/lyman-exclusive-sofa)

First is you must invest in small living room furniture. There are all sorts of types of small sofas, loveseats, sectionals, and coffee tables. Next is to arrange the small furniture around a certain focal point, like a TV, a fireplace, or even a window. Last is to ensure that it's easy to move around the area even if it's small and even with all the furniture around.

Today's modern sectionals are chic, and sleek, perfect for small living room spaces because of the modular and arrangement options available that you can do with them.

For apartment living, small space furniture is ideal because of its slender design and slightly smaller measurements. Small space furniture tends to be lighter than its bulky counterparts so it's easier to transport. Looking for the weight of a product? Look for it under the weight and dimensions tab in the product specifications area of the page.

Aside from investing in small bedroom sets, maximize space in your bedroom by making use of dual-purpose furniture like a storage bench to hide linens, shoes, and other accessories.

Wardrobes can be placed in multiple ways in a small bedroom. You can hide them inside a storage bench at the foot of your bed, or under bed storage. If your budget allows, get a small chaise dresser or chest from Ashley to store small articles of clothing.

Enhance the "coziness" of a small bedroom by adding textures with the use of area rugs and throw pillows in soft, neutral colors. Place lampshades with a dimmer to soften the light on top of small nightstands beside the bed. Decor with rustic, soft-edged, wood-accented furniture.

Melamine is a hard plastic material that's used for furniture as a substitute for porcelain and ceramic. It is visually pretty compared to cheaper kinds of plastics; very durable, easy to clean, and has antibacterial attributes which make it perfect for use in dining room furniture usually as a top for dining tables. (https://ashleyhomestore.ca/products/garvine-rect-drm-table-set-5cn)

Check out the Stuman Round Drop Leaf Table, the dining table for small spaces. (https://ashleyhomestore.ca/products/stuman-round-drop-leaf-table)

Make your small dining room look elegant and bring it up a notch by choosing the right look and decor. Invest in quality and durable small dining sets that come with a dining bench if possible to save up space. Spruce up your small dining room by adding an area rug, adding wall art, and brightening up the room with light fixtures. (https://ashleyhomestore.ca/products/bridson-6-piece-casual-dining)

Use bases and frames to prevent sagging, also use mattress protectors to reduce build up of pet dander, dust mites and allergens.

Most hotels beds land in the medium firm to firm on the firmness scale.

Mattresses are expected to last between 6 to 8 years. However, many factors are at play that can influence its lifespan such as the materials used in the mattress, the weight of the sleepers, and not using a boxspring or a bedframe.

Bed frames provide stability to box springs, so they won't damage and scratch your floors. Additionally, bed frames stop the mattress from sliding around while you sleep and provide mattress support to prevent it from sagging. Bed frames are definitely worth getting and will save you money over time.

For additional functionality, the Doringson King is a storage headboard that comes with the convenience of having a USB charging port for your phones and gadgets. (https://ashleyhomestore.ca/products/dorrinson-king-ck-storage-headboard)

Mattress bases are essential to prevent the mattress from wear and help increase its longevity. It is also helpful to distribute weight and provide stability and back support for the sleeper. Additionally, mattress bases help prevent the mattress from moving while you sleep by adding non-slip mattress pads, Velcro tape, or railings.

Polyethylene which resin wickers are made out of is the best patio furniture material for the outdoors. It resists fading, cracking, peeling, and rotting and can withstand extreme winter and summer temperatures.

The easiest patio furniture to clean is made of resin wickers. Their smooth surface makes it easy to wipe away dirt and debris by just using warm water and soap.

Ashley's outdoor furniture uses the Nuvella® fabric, the all-weather solution so you can leave your patio cushions outside. Colours do not fade and it doesn't stain easily. It is 100% eco-friendly and easy to clean with a bit of bleach and water. (https://ashleyhomestore.ca/products/easy-isle-lounge-chair-with-cushion)

Frequently Asked Questions

General

Will the products available on the website be the same as those in store?

Yes. Everything that is available online will be available for purchase in the store.

Can i purchase from anywhere in the world?

At this time no. While anyone, anywhere can view and interact with the new website; only those within the ashley homestore delivery zones can place orders via the website. Using location technology, you will be advised at the outset whether you are able to purchase products from ashley homestore via the website.

What is a wish list?

The wish list allows you to save your favourite products all in one convenient place. From there, you can quickly and easily find the items again, share the list with family and friends, move items into your shopping cart. If you are working with a sales professional member at one of our stores, you can use the wish list to show them the items you have selected and they will work with you to convert your wishes into a purchase.

The wish list is also a great tool to use with your sales professional member in-store. If you are not quite ready to purchase we can create a wish list on your behalf so that they have record of the items they discussed with you so they can purchase online or in-store at a later date.

What is the difference between the wish list and shopping cart?

The wish list is where you can save products you like or to share with others. You simply place those items in the shopping cart when you are ready to proceed with the purchase process. You can create multiple wish lists at the same time to help organize products for different rooms in your home or for a variety of reasons. To make it easy to translate a like into a purchase, you can also transfer items directly from their wish list to their shopping cart.

What happens if I purchase online and want to cancel?

The same policies and procedures that exist in-store purchase apply to any online purchase; you can read more about our policies at terms and conditions of sale. Our customer service team is happy to help, contact us at 1.800.737.3233 or email us at service@ashleytdg.ca.

What is the process to book delivery or pick-up my order?

When you purchase online, our customer service team will contact you when their product is available to book delivery

Can I purchase a custom order item online?

With the complexity of custom orders, we have many options to choose from and are not offering this service online at this time. You are invited to speak with a sales professional at one of locations to complete your order; find a store now!

What credit card can I use to pay for my purchase and are there be financing options?

You can use all major credits cards such as Visa, Master Card and American Express…..the same as in store. As you can in store, the financing application is available online through fairstone financial.

How do I purchase an Extend protection plan?

Once you enter the check-out process, the option to purchase the appropriate warranty is presented so that you can choose the type and level of warranty you require….or decline that option altogether. Once you have completed your purchase you will be provided with a receipt.

How will I receive the furniture care packages that comes with the purchase of an Extend protection plan?

Once you have completed your purchase, you will receive an email providing you with a coupon for your furniture care package. This coupon can be redeemed at any Ashley store you choose.

Once I place my order how will I get an order confirmation or receipt?

Upon completion and approval of your order you will receive via email, a confirmation of your order and the payment option(s) chosen.

How can online customers ask questions?

If you have questions about our customer service or need assistance, please contact us at service@ashleytdg.ca or at 1.800.737.3233. If you wish to speak with a sales professional member, please find a store and we'd be happy to help!

If I register to become an Ashley Insider what types of communications will I receive?

We will strive to ensure that guests will receive only the communications they would like to see. We are able to cater to our customers desires for communications and improve the level of personalization to create meaningful connections and relationships. We also offer the opportunity for guests to refuse or opt out of communications at any time.

Why does the website not display correctly on my computer?

Some browsers, particularly earlier versions, either do not or only partially support this technology and they might not display the text and graphics properly. However, we have tested this website against google chrome; where the text and content should be accessible and usable for all of our visitors.

Living Room

How can I maintain a leather sofa?

Brush off any dust or dirt off the surface using a soft cloth. Use a damp cloth to wipe the leather upholstery and then leave it to dry naturally. Avoid sitting on the sofa while damp to prevent cracking. (https://ashleyhomestore.ca/products/beamerton-sofa-brown-beige)

Where can I find the material the product's made out of?

Most products on the Ashley Homestore website has an area that tells what kind of material it is made of under the "Specifications" tab under the Material section.

What pieces of furniture should be in a living room?

The essentials in a living room start with seating which means sofa, sectionals, and love seats. You may add more like recliners and accent chairs if you have more than enough room. Make it inviting and attractive by adding a coffee table, end tables, accent chairs, accent tables, area rugs, and wall art.

Can you have two sofas in a living room?

Yes, you can place two sofas in a living room and have them face each other. This arrangement is ideal if you love having people over and intending to use your living room for conversation and socializing. You may even place a coffee table right in the middle to make it more cozy.

Kids Furniture

What does the Consumer Product Safety Commission do?

The Consumer Product Safety Commission (CPSC) protects the public from unreasonable risks of serious injury from thousands of types of consumer products under its jurisdiction. Ashley Homestore strictly follows all recommendations of the CPSC on its products. (https://ashleyhomestore.ca/products/dinsmore-twinfull-bunk-bed)

How firm should kid's mattresses be?

A kids' mattress's firmness will depend on their age. Kids, in general, weigh less than adults so soft beds are still ideal for them while they're young. As they grow older, they become heavier thus the need for firmer mattress that can offer proper body support. (https://ashleyhomestore.ca/collections/mattresses/mattresses-mattress+support_firm)

How tall should kids' school desks be?

Consider your kid's height before getting them a desk. The older your child is, the higher their desks are going to be. The ample space will make it easy for the kids to get in and out of their desks.

Home Office Furniture

What is tempered glass?

Tempered glass, unlike regular glass, is known for its safety. By design, tempered glass shatters into small pieces and is much more likely to do harm, unlike regular glass which shatters into shards. Tempered glass is also designed to be four times stronger than regular glass which makes it ideal for use on table tops. (https://ashleyhomestore.ca/products/baraga-desk)

How do I setup my home office in my living room?

Invest in an ergonomic home office chair for comfort. Use shelving units and bookcases for effective storage, and a home office desk that goes with the shelves and colour of your living room. You can follow the flow of your living room by arranging the furniture around your focal point and making it part of the room, or you can create an imaginary cubicle if you have the space; you can even place the home office in a nook if you have one, the choice is yours to make!

What furniture do I need for a home office?

If you're looking to work from home and looking to create a home office, here are the essentials you need a set of: a comfortable home office chair, a wide desk, and home office storages such as shelves and bookcases. (https://ashleyhomestore.ca/products/starmore-4-piece-home-office)

Accent Furniture

What is an accent chair used for?

The accent furniture such as accent chairs, accent tables, area rugs, and accent lighting is used to complement the room’s main décor. It is supposed to add character and add definition and is chosen for its design than functionality.

How do you pair sofas and accent chairs?

Sofas and accent chairs can be paired by checking if their size is the same as one another. You can do this by measuring the height of their backs, the size and width of their seating, and how tall their arms are. This is to ensure that people who will be sitting in both chairs will have the same eye level height.

What does urban industrial design mean?

Urban Industrial design uses a minimalistic style and features bare architectural features which other designs are concealing. In furniture design, Urban Industrial uses exposed wood and metal surfaces for a raw and unfinished look. (https://ashleyhomestore.ca/products/starmore-bookcase)

Home Decor

What's considered home decor?

Any physical objects and items, and placement of such items and objects that can make a home more aesthetically pleasing and attractive can be considered as home decor.

How to decorate home in low budget?

Redecorating your home with a low budget is possible by doing a few things. Try rearranging your furniture. Doing so will give you a new perspective on what to keep and what to dispose of away. Next is you can update your walls with paint by repainting or removing wallpaper. Finally, update your walls with wall art by creating a gallery wall.

How to find my home decor style?

To find the ideal home decor style for you, start by ranking and listing down your favorite interests and go from there. You may also check what home decor is already available in your home and stick to what piques your taste. At the end of the day, only you can decide what style to use to decorate your home.

Storage & Modular Furniture

Why is storage furniture important?

Storage furniture is important to prevent clutter. Different storage furniture such as storage benches, bookcases, shelves, and storage baskets have different storage capacities and purposes.

Can you sit on a storage bench?

Yes, you may sit on storage benches. They are usually found at the foot of your bed to store linens, shoes, random accessories, and kid's toys. Storage benches are a type of dual-purpose furniture to save space in the bedroom.

What do you put inside a storage basket?

Storage baskets are great for storing books, games, TV equipment, snacks, throw blankets, and more. It is usually hidden beneath a console table so they can be within reach if needed.

Small Space Living Room Furniture

How do I choose a sofa for a small room?

For small rooms, a small sofa is the best choice. Their small dimensions and sleek design allow them to fit in any corner of the room and save space. (https://ashleyhomestore.ca/products/lyman-exclusive-sofa)

How do you place furniture in a small area?

First is you must invest in small living room furniture. There are all sorts of types of small sofas, loveseats, sectionals, and coffee tables. Next is to arrange the small furniture around a certain focal point, like a TV, a fireplace, or even a window. Last is to ensure that it's easy to move around the area even if it's small and even with all the furniture around.

Is a sectional good for a small room?

Today's modern sectionals are chic, and sleek, perfect for small living room spaces because of the modular and arrangement options available that you can do with them.

What's a good furniture for small spaces such as an apartment?

For apartment living, small space furniture is ideal because of its slender design and slightly smaller measurements. Small space furniture tends to be lighter than its bulky counterparts so it's easier to transport. Looking for the weight of a product? Look for it under the weight and dimensions tab in the product specifications area of the page.

Small Space Bedroom Furniture

How do you maximize space in a small bedroom?

Aside from investing in small bedroom sets, maximize space in your bedroom by making use of dual-purpose furniture like a storage bench to hide linens, shoes, and other accessories.

Where should a wardrobe be placed in a small bedroom?

Wardrobes can be placed in multiple ways in a small bedroom. You can hide them inside a storage bench at the foot of your bed, or under bed storage. If your budget allows, get a small chaise dresser or chest from Ashley to store small articles of clothing.

How to make a small bedroom cozy?

Enhance the "coziness" of a small bedroom by adding textures with the use of area rugs and throw pillows in soft, neutral colors. Place lampshades with a dimmer to soften the light on top of small nightstands beside the bed. Decor with rustic, soft-edged, wood-accented furniture.

Small Space Dining Room Furniture

What kind of material is melamine?

Melamine is a hard plastic material that's used for furniture as a substitute for porcelain and ceramic. It is visually pretty compared to cheaper kinds of plastics; very durable, easy to clean, and has antibacterial attributes which make it perfect for use in dining room furniture usually as a top for dining tables. (https://ashleyhomestore.ca/products/garvine-rect-drm-table-set-5cn)

Does Ashley offer small tables with hinged extension leaves for smaller areas?

Check out the Stuman Round Drop Leaf Table, the dining table for small spaces. (https://ashleyhomestore.ca/products/stuman-round-drop-leaf-table)

How do you make a small dining room look elegant?

Make your small dining room look elegant and bring it up a notch by choosing the right look and decor. Invest in quality and durable small dining sets that come with a dining bench if possible to save up space. Spruce up your small dining room by adding an area rug, adding wall art, and brightening up the room with light fixtures. (https://ashleyhomestore.ca/products/bridson-6-piece-casual-dining)

Mattresses & Box Spring

How can I prolong the life of my mattress?

Use bases and frames to prevent sagging, also use mattress protectors to reduce build up of pet dander, dust mites and allergens.

What level of firmness are hotel mattresses?

Most hotels beds land in the medium firm to firm on the firmness scale.

How long does a mattress's life last?

Mattresses are expected to last between 6 to 8 years. However, many factors are at play that can influence its lifespan such as the materials used in the mattress, the weight of the sleepers, and not using a boxspring or a bedframe.

Bed Accessories

Is it worth it getting a bed frame?

Bed frames provide stability to box springs, so they won't damage and scratch your floors. Additionally, bed frames stop the mattress from sliding around while you sleep and provide mattress support to prevent it from sagging. Bed frames are definitely worth getting and will save you money over time.

Does Ashley Homestore have a headboard that has a USB port?

For additional functionality, the Doringson King is a storage headboard that comes with the convenience of having a USB charging port for your phones and gadgets. (https://ashleyhomestore.ca/products/dorrinson-king-ck-storage-headboard)

Do you need a base under mattress?

Mattress bases are essential to prevent the mattress from wear and help increase its longevity. It is also helpful to distribute weight and provide stability and back support for the sleeper. Additionally, mattress bases help prevent the mattress from moving while you sleep by adding non-slip mattress pads, Velcro tape, or railings.

Outdoor & Patio Furniture

What patio furniture material is best for outdoors?

Polyethylene which resin wickers are made out of is the best patio furniture material for the outdoors. It resists fading, cracking, peeling, and rotting and can withstand extreme winter and summer temperatures.

What is the easiest patio furniture to keep clean?

The easiest patio furniture to clean is made of resin wickers. Their smooth surface makes it easy to wipe away dirt and debris by just using warm water and soap.

Is it alright to leave patio cushions outside?

Ashley's outdoor furniture uses the Nuvella® fabric, the all-weather solution so you can leave your patio cushions outside. Colours do not fade and it doesn't stain easily. It is 100% eco-friendly and easy to clean with a bit of bleach and water. (https://ashleyhomestore.ca/products/easy-isle-lounge-chair-with-cushion)