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Thank you for choosing Ashley HomeStore.
Full payment is required at time of purchase. For in store purchases we may accept cash, cheque or major credit card. If you'd like to finance your purchase on our Ashley HomeStore Card, you must pay your delivery fees, administration fees, and taxes within 90 days of purchase. Financing terms will depend on the type of plan you have chosen. You can find complete details in the document titled “Retail Purchase and Credit Agreement and Disclosure Statement. Online purchases must be paid by major credit card or Ashley HomeStore card only.
We are pleased to offer an excellent price guarantee. If within 30 days of purchase, you find an identical product at a lower price, advertised under the same terms and conditions, in the same Canadian city, we will refund the difference (excludes clearance, Boxing Day and timed specials) by the same method of payment as used for initial purchase
You are free to cancel your order, prior to delivery or pick-up within 48 hour of purchase (furniture, appliances, and mattresses). After 48 hours you can reselect your product any time prior to possession without penalty or request a refund with a 10% administration fee. Appliances and mattresses cannot be returned or exchanged once the product is in the home. Once you have taken possession and you are not happy with your furniture purchase, you can within 48 hours of possession re-select with a 10% restocking fee or return the product with a 25% restocking fee. All furniture must be received in our distribution centre within 7 days of possession. Any Product Protection Plan Care Kits will be refunded if the un-opened package is returned to our store. Refunds are processes with the same method of payment (excluding cheque or cash where reimbursement will be via company cheque within 7-10 business days).
You may pick up your product from our local warehouse (may be different from store location) or, can choose the convenience of purchasing our professional delivery services (if available in your area). If you require, we can remove the old product from your home at time of delivery. Products are removed one for one of like product. For instance if you purchase a new refrigerator we would be happy to remove the old one). Please ensure that this service is included on your sales order so our delivery teams have time and room in their truck to complete.
You are required to take possession of their product within 14 days from receipt of product in our warehouse. A holding fee of $50 per week will be assessed for orders held over 14 days. Holding fees must be collected before scheduling of delivery.
We provide you with more than just delivery to your home. We will open, assemble, and inspect the product for you. Our delivery teams are careful to protect your product and home during delivery, but we do ask you to read the delivery information section on the inside of your sales folder. If our planned delivery date is not convenient, please contact us to reschedule, allowing at least 48 hours’ notice. If you need to reschedule with less than 48 hours’ notice, or if you are not home when our delivery team arrives, an additional delivery fee will be payable before we reschedule or you can choose to pick up your product from our warehouse location in your area. The day before delivery, we will call you with a 3-hour time frame during which you can expect our team. The recipient present at time of delivery must be of legal age.
When you order several items, some may be available sooner than others. You can call to arrange pick up or delivery of partial orders, but additional delivery fees will apply.
Our delivery service includes removal of old products you are replacing. For instance, if you purchase a new refrigerator, we will remove the old fridge; if you buy a new sofa, we will remove the old sofa. Our teams move old items out of your home or from one room to another. Where appropriate, items removed will be left at your curb for removal on the next business day.
When your order arrives, please inspect the product carefully. We will be glad to resolve any issues as soon as possible. You have up to 48 hours after delivery to let us know of any concerns. Simply call us at the applicable number on the sales folder.
When picking up product from our store or warehouse locations, our teams will be happy to help you load the product into your vehicle. You are responsible for securing it for safe delivery to your home. If choosing to pick up, please remember you will be responsible for assembly of all product. In the event you find any defect or damage, you need to report the problem within 48 hours of pick-up, and immediately return the damaged item to the original pick-up location for resolution.
We know there are times you may not be in a position to receive product as soon as it is ready. We will be happy to hold non-clearance purchases for up to 6 months without charge. After 6 months, a $100 holding fee will apply.
We stand behind the products we sell and provide in-home and in-shop Product Protection Plan service options for our customers. If you encounter difficulties during the Manufacturer's Warranty or Product Protection Plan coverage periods, please call us immediately at the applicable number on the sales folder. Our service teams will inspect and repair the product. If for some reason we are unable to make a repair, an exchange, or re-selection may be requested from the manufacturer or warranty provider, at their discretion.
When you purchase our 90 Night Comfort Guarantee you can exchange your mattress (boxspring excluded) within 90 nights from date of delivery. Complete details are included in your guarantee certificate.
When you purchase an eligible Product Protection Plan and do not use it, the value of the warranty can be used for future purchase of regular priced furniture or bedding valued over $1,000. Details are included in our Peace of Mind Promise Certificate Clearance — All clearance product is sold “as is” and without a manufacturer's warranty (excluding appliances that will come with a 1 year manufacturer's warranty). We do not allow returns, re-selections, or exchanges of clearance product, and it is not eligible for the 90 Night Comfort Guarantee or 30 Day Price Guarantee. Clearance purchases do not come with hold privileges and must be picked up or delivered within 3 days of purchase.
You have the option to exchange accessories within 48 hours of purchase (no refunds). Product must be returned in original packaging with original sales receipt and price tags. Our accessories constantly change, so if you do not find something upon return, a credit will be placed on your account for future purchase.
Once again, thank you for choosing Ashley HomeStore.