PLEASE BE AWARE SHIPPING TIMES ARE LONGER THAN NORMAL. Learn about our COVID response.

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Delivery Options

Do you have a delivery on its way?
The day of your scheduled appointment, you can track your delivery in real-time using our Dispatch Tracker. You'll be able to see just how soon our delivery team will be at your door.

Online delivery services only available at participating Ashley Homestores. Please click here for a list of eligible stores for online delivery.

Free Local Shipping

Delivered to your door*

Room of Choice

Delivered to your room of choice

White Glove

Delivered and set up in your room of choice

LOCAL

$0

$79.99

$149.99

OUT OF TOWN

$99.99

$179.99

$249.99

ORDER CODE

FREESHIP

ROOMOFCHOICE

WHITEGLOVE

Weekday Daytime Delivery

Evening & Weekend Delivery (may vary by region)

Removal of All Packaging**

Appliances & Mattresses Only

Furniture, Appliances & Mattresses

Repositioning of Old Item(s)**

Add $15 per item

Removal of Old Item(s)**

Add $15 per item

Furniture Assembly & Set-Up

Fridge door swing adjustment to your specifications – right or left

Washer/Dryer hook up

Put your feet up while we do all the heavy lifting

Free Local Shipping

Delivered to your door*

Room of Choice

Delivered to your room of choice

White Glove

Delivered and set up in your room of choice

LOCAL

$0

$99.99

$149.99

OUT OF TOWN

$99.99

$199.99

$249.99

Tuesday – Friday daytime delivery

Evening & weekend delivery (may vary by region)

3-hour window provided before delivery

Drivers call that they are enroute to your home

Removal of All Packaging**

Mattresses Only

Furniture & Mattresses

Repositioning of Old Item(s)**

Available for a charge**

Removal of Old Item(s)**

Available for a charge**

Furniture Assembly & Set-Up

Put your feet up while we do all the heavy lifting

Free Local Shipping

Delivered to your door*

LOCAL

$0

OUT OF TOWN

$99.99

Tuesday – Friday daytime delivery

Evening & Weekend Delivery (may vary by region)

3-hour window provided before delivery

Drivers call that they are en-route to your home

Removal of All Packaging**

Repositioning of Old Item(s)**

Removal of Old Item(s)**

Furniture Assembly & Set-Up

Put your feet up while we do all the heavy lifting

Room of Choice

Delivered to your room of choice

LOCAL

$99.99

OUT OF TOWN

$199.99

Tuesday – Friday daytime delivery

Evening & Weekend Delivery (may vary by region)

3 Hour window provided before delivery

Drivers call that they are en-route to your home

Removal of All Packaging**

Mattresses Only

Repositioning of Old Item(s)**

Add $15 per item

Removal of Old Item(s)**

Add $15 per item

Furniture Assembly & Set-Up

Put your feet up while we do all the heavy lifting

White Glove

Delivered and set up in your room of choice

LOCAL

$149.99

OUT OF TOWN

$249.99

Tuesday – Friday daytime delivery

Evening & Weekend Delivery (may vary by region)

3 Hour window provided before delivery

Drivers call that they are en-route to your home

Removal of All Packaging**

Furniture & Mattresses

Repositioning of Old Item(s)**

Removal of Old Item(s)**

Furniture Assembly & Set-Up

Put your feet up while we do all the heavy lifting

* For orders over $250. Free Shipping will be made to driveway, front-door, porch, or garage for free-standing homes. For apartments/condos, deliveries made to lobby or a designated loading area, not your unit. All items will be left in their original packaging.

  • ** Removal and Repositioning of Old Items

  • • Reposition is available in Southern Ontario but removal is not. Removal and Repositioning are available in Manitoba and Saskatchewan.

  • • Not available with Free Ship.
  • • Available with Room Of Choice at an additional cost of $15/piece. For online orders you will receive a call after order placement offering the option to purchase these services.

  • • Available at no charge with White Glove. For online orders you will receive a call after order placement to confirm requirement of these services.

  • • Available on a one-for-one basis on like items. If we are delivering you one sofa we can remove or reposition one sofa.

Safety Protocols (All Delivery Options)

Delivery team members that have reported, or are exhibiting flu-like symptoms, or those that have recently traveled outside Canada in the past 14 days, will not be performing deliveries for our organization.
As with stores and warehouses, our Delivery Departments have implemented additional sanitation protocols and are taking extra cleaning measures throughout the day to ensure your safety.

This includes:
• The regular cleaning/ disinfecting of the truck’s interior and the outside handles of their vehicles.
• The use of Rubber gloves.
• The use of Hand sanitizer.
• The use of Protective Masks.

Room of Choice & White Glove – What to expect

• At all times please respect social distancing requirements.
• Our drivers will call on route to your home.
• Please watch for the team and open the door upon arrival.
• Please advise the drivers where the product will be going.
• Our drivers will ensure they can get the product into its final placement.
• A Damage Waiver is required in the following situations:
› If the delivery team has identified a higher risk for potential damage to either the product and/or your home due to a “tight fit” situation, and after discussion you are still requesting the delivery attempt.
• Contactless delivery signature capture.
• We do require a person with age of majority to accept the delivery.
• Our drivers will take pictures of product in its final placement.

Free Shipping – What to expect  

• Our drivers will call on route to your home.
• Please watch for the team and open the door upon arrival.
• Please inform the drivers where you want the product; driveway, front-door, porch, or garage.
• Contactless delivery signature capture.
• We do require a person with age of majority to accept the delivery.
• Our drivers will take pictures of product in its final placement.

What to consider when choosing Free Shipping

  1. • Do you have the necessary tools to complete the required set-up and assembly?

  2. • Do you need other items removed or repositioned within your home?

  3. • Packaging materials can be significant and difficult to recycle.

  4. • Do you have the time to complete the set-up and assembly?

Item Approximate Assembly Time Level of Assembly Difficulty

Occasional Tables

15-30mins per Piece

Hard

Dinettes

30-60mins per Piece

Hard

Dining Chairs

15-30mins per Piece

Hard

Bedroom Pieces

15-30mins per Piece

Medium

TV Stands

45-60mins per Piece

Hard

Temporary Changes to delivery procedures due to COVID-19
Under the recommendations of public health authorities, we are taking extra precautions to protect the health of our team members and the communities we serve. In light of the current COVID-19 situation, we have temporarily suspended our White Glove delivery service as well as all in-home service appointments. We will update this page as we continue to adapt and make changes to this evolving situation.

You can still get the things you need.

Free Local Shipping to Your Door

  • • During this challenging time, we offer Free Local Shipping to your Door on orders $250 and over (before taxes).
  • • The day before delivery, our Guest Care Team will provide you with a 3- hour delivery window along with a link so you can track your delivery online.
  • • Our Home Delivery Specialists will not enter your home at this time.  
  • • If you live in a freestanding home or townhouse: Deliveries will be made to your driveway, front door, porch, or garage.
  • • If you live in an apartment or condominium: Deliveries will be made to the lobby or designated loading area, not your suite.
  • • Items will be left in their packaging. Home Delivery Specialists will not unpack or assemble new items or remove old items at this time.
  • • An adult (18+ years) must be available to accept the delivery.
  • • For deliveries outside the local shipping area a surcharge of $99.99 will be applied.
  • • If you have any questions or concerns, please call 1-800-737-3233.
  •  

Additional Health & Safety Measures

Delivery team members that have reported, or are exhibiting flu-like symptoms, or those that have recently traveled outside Canada in the past 14 days, will not be performing deliveries for our organization.

As with stores and warehouses, our delivery teams have implemented additional sanitation protocols and are taking extra cleaning measures throughout the day to ensure your safety and they will be regularly disinfecting their interiors and outside handles of their vehicles.

You will not be required to sign for delivery. However, we will take a photo of the product before we leave to verify successful completion of your delivery.

Common FAQs  

What if I paid for White Glove Delivery?

If you previously purchased this option and would like to postpone your delivery until it is safe for us to resume this service, please contact our Guest Care team at 1-800-737-3233. If you would still like to receive your order using Free Local Shipping to your Door, we will automatically refund the White Glove delivery fee.

What if I miss my delivery?

If you miss your appointment, a surcharge of $99.99 will be applied.

What if I need to make a return or exchange?

For returns and exchanges, please keep the original item at your home until our regular delivery service resumes. Home Delivery Specialists will not remove items from your home at this time.

If you have additional questions, please call us at 1-800-737-3233, email us at service@ashleyhomestore.ca or click the web chat icon to connect with a guest care agent.

Helpful Information & Tips about preparing for your delivery CLICK HERE