Delivery Service

Ashley HomeStore is incredibly proud to offer you our professional delivery services.  Check out the video at the bottom of the page for a step by step rundown of how our delivery services work to best suit your needs.  We also now offer free local shipping for those who choose to opt out of our full delivery service.  See below for all inclusions of each option. 

Sometimes the only thing stopping you from taking care of your purchase delivery is the inability to transport it due to its size.  With our Free Local Shipping, your purchase will be dropped off immediately inside an accessible entryway of your home in the manufacturers packaging.  In the case of condo or apartment shipping, your items will be placed in the lobby or designated loading area.  From there, you take care of the additional moving, set-up, assembly, and recycling of packaging materials.

To consider:

  • Ensure you have all necessary tools to complete the required set-up and assembly. Consider whether you need other items repositioned or removed from your home. Packaging materials can often be bulky and require proper disposal.
  •  

See the chart below for estimated assembly times for various products:

Assembly Times and Level of Difficulty
Item Approx Assembly Time
Occasional Tables 15-30 mins per piece
Dinettes 30-60 mins per set
Dining Chairs 15-30 mins per piece
Bedroom Pieces 15-30 mins per piece
TV Stand 45-60 mins per piece

GTA area – available Wednesday, Thursday, and Friday only.
Other locations – No weekend or evening appointments available.
 
There is a $99 surcharge for out of town deliveries or missed appointments.

If you prefer having everything taken care of in one step, our White Glove Delivery will be best for you. Your purchase will be inspected, delivered fully assembled, and placed as it will be used within your home. Once everything is ready to go, all packaging materials will be removed and recycled. This service includes 1 for 1 repositioning within your home. Deliveries outside of the GTA area include 1 for 1 repositioning or removal of old item. For the removal service, it is required to be a like item. For instance, if you purchase a new refrigerator, we would be happy to remove the old one. Please ensure this service is added to your sales order when we call to book your delivery so our delivery teams have time and room in their truck to complete.

Our delivery teams are not only knowledgeable, efficient and courteous, they're equipped with technology to serve you better. The tablets used by our delivery teams provide a real-time connection to our Service Centre on the state of delivery and the product. We take photos of every product we deliver to document the condition and ask for your signature to confirm your satisfaction. If anything needs to be addressed, we can be in direct contact with our team and get parts ordered, repair technicians scheduled and the process started while still in your home so you get your product in showroom condition sooner.
 

Do you have a delivery on its way? The day of your scheduled appointment, you can track your delivery in real-time using our Dispatch Tracker. You'll be able to see just how soon our delivery team will be at your door.

See the chart below to calculate the number of pieces you’ll need to get delivered along with the corresponding costs.

Piece Count Exceptions
Item Piece Count
Bedframes, Warranty Items, Accessories 0
Mattress and Foundation 1
Table & Base, or Buffet & Hutch 1
Sectionals Max. of 3
Chair & Matching Ottoman 1
Complete Beds (Headboard/Footbard/Rails) 1
Multiple Items Packaged Together (i.e. 3 Pack Tables) 1
Cost
Size of Delivery Charge
1 Piece $79
2-4 Pieces $149
5-7 Pieces $199
8-10 Pieces $249
11-13 Pieces $299
14+ Pieces $349

Out of town deliveries move up one price category to $349 maximum.

Note: There is a $99 surcharge for missed appointments. If you need to change your original delivery date, please contact us to reschedule, allowing at least 48 hours notice. If you need to reschedule with less than 48 hours notice, or you're not home when our delivery team arrives, an additional delivery fee will be payable before we can reschedule. 

If you have any questions, please contact us at 1-800-737-3233.

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