Delivery Options


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Please use one of the following options to receive an update on when you can expect your order

Online delivery services only available at participating Ashley locations. Please click here for a list of eligible stores for online delivery.

Free Local Shipping

Delivered to your door*

Room of Choice

Delivered to your room of choice

White Glove

Delivered and set up in your room of choice

LOCAL

$0

$79.99

$149.99

OUT OF TOWN

$99.99

$179.99

$249.99

ORDER CODE

FREESHIP

ROOMOFCHOICE

WHITEGLOVE

Weekday Daytime Delivery

Evening & Weekend Delivery (may vary by region)

Removal of All Packaging**

Appliances & Mattresses Only

Furniture, Appliances & Mattresses

Repositioning of Old Item(s)**

Add $15 per item

Removal of Old Item(s)**

Add $15 per item

Furniture Assembly & Set-Up

Fridge door swing adjustment to your specifications – right or left

Washer/Dryer hook up

Put your feet up while we do all the heavy lifting

Delivery Services

Standard Shipping

Drop Ship Prime

Room of Choice

(Mattress/Appliances Only)

White Glove

Order Value

$0 - $999.99

$1,000.00 - $1,999.99

$2,000.00 - $4,999.99

$5,000.00 - $9,999.99

$10,000.00     -     +

LOCAL OOT*

$39.99

Not Available

$39.99

Not Available

$39.99

Not Available

$39.99

Not Available

$39.99

Not Available

LOCAL OOT*

$79.99

$179.99

$79.99

$179.99

$79.99

$179.99

$79.99

$179.99

$79.99

$179.99

LOCAL OOT*

$99.99

$199.99

$99.99

$199.99

$99.99

$199.99

$99.99

$199.99

$99.99

$199.99

LOCAL OOT*

$99.99

$199.99

$149.99

$249.99

$199.99

$299.99

$249.99

$349.99

$299.99

$399.99

Weekday daytime delivery (may vary by region)

Weekend delivery (may vary by region)

3-hour window provided before delivery

Drivers call that they are enroute to your home

Removal of All Packaging**

Furniture & Mattresses

Repositioning of Old Item(s)**

Removal of Old Item(s)**

$25/item

Furniture Assembly & Set-Up**

Put your feet up while we do all the heavy lifting

Delivery Services

Order Value

Standard Shipping

Order Value

$0 - $999.99

$1,000.00 - $1,999.99

$2,000.00 - $4,999.99

$5,000.00 - $9,999.99

$10,000.00     -     +

LOCAL OOT*

$39.99

N/A

$39.99

N/A

$39.99

N/A

$39.99

N/A

$39.99

N/A

Weekday daytime delivery (may vary by region)

Evening & Weekend Delivery (may vary by region)

3-hour window provided before delivery

Drivers call that they are en-route to your home

Removal of All Packaging**

Repositioning of Old Item(s)**

Removal of Old Item(s)**

Furniture Assembly & Set-Up

Put your feet up while we do all the heavy lifting

Delivery Services

Order Value

Drop Ship Prime

Order Value

$0 - $999.99

$1,000.00 - $1,999.99

$2,000.00 - $4,999.99

$5,000.00 - $9,999.99

$10,000.00     -     +

LOCAL OOT*

$79.99

$179.99

$79.99

$179.99

$79.99

$179.99

$79.99

$179.99

$79.99

$179.99

Weekday daytime delivery (may vary by region)

Evening & Weekend Delivery (may vary by region)

3-hour window provided before delivery

Drivers call that they are en-route to your home

Removal of All Packaging**

Repositioning of Old Item(s)**

Removal of Old Item(s)**

Furniture Assembly & Set-Up

Put your feet up while we do all the heavy lifting

Delivery Services

Order Value

Room of Choice

Mattress/Appliances Only

Order Value

$0 - $999.99

$1,000.00 - $1,999.99

$2,000.00 - $4,999.99

$5,000.00 - $9,999.99

$10,000.00     -     +

LOCAL OOT*

$99.99

$199.99

$99.99

$199.99

$99.99

$199.99

$99.99

$199.99

$99.99

$199.99

Weekday daytime delivery (may vary by region)

Evening & Weekend Delivery (may vary by region)

3-hour window provided before delivery

Drivers call that they are en-route to your home

Removal of All Packaging**

Repositioning of Old Item(s)**

Removal of Old Item(s)**

$15/item

Furniture Assembly & Set-Up

Put your feet up while we do all the heavy lifting

Delivery Services

Order Value

White Glove

Order Value

$0 - $999.99

$1,000.00 - $1,999.99

$2,000.00 - $4,999.99

$5,000.00 - $9,999.99

$10,000.00     -     +

LOCAL OOT*

$99.99

$199.99

$149.99

$249.99

$199.99

$299.99

$249.99

$349.99

$299.99

$399.99

Weekday daytime delivery (may vary by region)

Evening & Weekend Delivery (may vary by region)

3-hour window provided before delivery

Drivers call that they are en-route to your home

Removal of All Packaging**

Furniture & Mattresses

Repositioning of Old Item(s)**

Removal of Old Item(s)**

Furniture Assembly & Set-Up

Put your feet up while we do all the heavy lifting

OOT* - Out of town

 

All items will be left in their original packaging. For free-standing homes product will not be brought into the home. Shipping will be made to driveway, front-door, porch, or garage. For apartments/condos, deliveries will be made to the lobby or a designated loading area, not to your unit.  

 

** Removal and Repositioning of Old Items

 

  • Not available in some regions
  • Not available with Standard Ship or Drop Ship Prime.
  • Available with Room of Choice at an additional cost of $25/piece.
  • Available on a one-for-one basis on like items. If we are delivering you one sofa, we can reposition or remove one sofa.

 

What You Need to Know About CAR Products: 

    • Customer Assembly Required (CAR): These products require assembly by the customer and are clearly marked with the Customer Assembly Required tools badge on the product page.
    • Invoice Details: CAR is indicated as a specific line item on each invoice, ensuring clarity on the products that require customer assembly.
    • Delivery Information: Please note that CAR products do not qualify for White Glove Delivery, even if ordered with other items that do qualify and if White Glove Delivery is purchased.
    • Assistance and Support: While we do not currently offer assembly services, our dedicated customer service team is here to help. If you have any questions or need assistance with assembly, please utilize our chat feature for support.

 

 

What to consider when choosing Standard Shipping or Drop Ship Prime

  1. Do you have the necessary tools to complete the required set-up and assembly?

  2. Do you need other items removed or repositioned within your home?

Item Approximate Assembly Time Level of Assembly Difficulty

Occasional Tables

15-30mins per Piece

Hard

Dinettes

30-60mins per Piece

Hard

Dining Chairs

15-30mins per Piece

Hard

Bedroom Pieces

15-30mins per Piece

Medium

TV Stands

45-60mins per Piece

Hard

Room of Choice & White Glove – What to expect

• *Customer assembly required products do not qualify for white glove delivery
• At all times please respect social distancing requirements.
• Our drivers will call on route to your home.
• Please watch for the team and open the door upon arrival.
• Please advise the drivers where the product will be going.
• Our drivers will ensure they can get the product into its final placement.
• A Damage Waiver is required in the following situations:
› If the delivery team has identified a higher risk for potential damage to either the product and/or your home due to a “tight fit” situation, and after discussion you are still requesting the delivery attempt.
• Contactless delivery signature capture.
• We do require a person with age of majority to accept the delivery.
• Our drivers will take pictures of product in its final placement and data may be collected from the images. Please visit our Privacy Policy under Delivery Services for further information. If you would like to opt out of data collection, please email help@homesight.info with the sales order number.

Drop Ship Prime – What to expect

• Our Drivers will call on route to your home and you can track their progress through our tracking service.
• When they arrive, please inform the delivery team where you want your product (driveway, garage, lobby). Reminder this service does not include delivery into the home.

• We do require a person with age of majority to accept the delivery.

• Our drivers will take pictures of product it the drop off location.

Standard Shipping – What to expect  

  • • This is limited service and the delivery team will not be able to provide a delivery window or call in advance.
  • • We ask that you watch for the team for their arrival.
  • • Reminder this service is available weekdays only.  
  • • When they arrive, please inform the delivery team where you want your product (driveway, garage, lobby).
  • • Reminder this service does not include delivery into the home.
    • We do require a person with age of majority to accept the delivery.
    • Our drivers will take pictures of product it the drop off location.

Next Day Delivery – What to expect  

  • • This delivery method is available only on in-stock bedding orders. (Mattresses, Lifestyle bases, foundations, mattress pads, pillows and sheets).
  • • Next day delivery services are not available in British Columbia.
  • • We are unable to deliver next day if you require an elevator booking.
  • • This service is available Tuesday-Saturday only.  
  • • Our Drivers will call on route to your home and you can track their progress through our tracking service.
  • • Please watch for the team and open the door upon arrival if you have selected white glove service.
  • • We do require a person with age of majority to accept the delivery.
  • • Our drivers will take pictures of product at the drop off location.
  •  
  •  
  •  

5 Tips for Delivery Success

Step 1 - Measure your space

Step 1

Measure your space including your doors and hallways. Your new furniture will need to travel.

Step 2 - Dispose of old furniture

Step 2

Dispose of old furniture. Many organizations will take donated furniture from your space free of charge.

Step 3 - Clear the clutter

Step 3

Clear the clutter, including artwork, accent tables, and even low light fixtures that can block your furniture path.

Step 4 - Secure your pets if you have any

Step 4

Secure your pets, because the front door will open frequently during the process.

Step 5 - Protect floors and secure area rugs

Step 5

Protect floors and secure area rugs - this includes removing or taping doormats or area rugs that can be a tripping hazard.

Step 1 - Measure your space

Step 1

Measure your space including your doors and hallways. Your new furniture will need to travel.

Step 2 - Dispose of old furniture

Step 2

Dispose of old furniture. Many organizations will take donated furniture from your space free of charge.

Step 3 - Clear the clutter

Step 3

Clear the clutter, including artwork, accent tables, and even low light fixtures that can block your furniture path.

Step 4 - Secure your pets if you have any

Step 4

Secure your pets, because the front door will open frequently during the process.

Step 5 - Protect floors and secure area rugs

Step 5

Protect floors and secure area rugs - this includes removing or taping doormats or area rugs that can be a tripping hazard.

Step 1

Measure your space including your doors and hallways. Your new furniture will need to travel.

Step 4

Secure your pets, because the front door will open frequently during the process.

Step 2

Dispose of old furniture. Many organizations will take donated furniture from your space free of charge.

Step 5

Protect floors and secure area rugs - this includes removing or taping doormats or area rugs that can be a tripping hazard.

Step 3

Clear the clutter, including artwork, accent tables, and even low light fixtures that can block your furniture path.

For more tips on measuring your space watch the video below or download this printable PDF ⬇