Delivery Options – Ashley HomeStore - Canada
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Delivery Options

Temporary Changes to delivery procedures due to COVID-19

Under the recommendations of public health authorities, we are taking extra precautions to protect the health of our team members and the communities we serve. In light of the current COVID-19 situation, we have temporarily suspended our White Glove delivery service as well as all in-home service appointments. We will update this page as we continue to adapt and make changes to this evolving situation.

Online delivery services only available at participating Ashley Homestores. Please click here for a list of eligible stores for online delivery.

You can still get the things you need.

Free Local Shipping to Your Door

  • • During this challenging time, we offer Free Local Shipping to your Door on orders $250 and over (before taxes).
  • • The day before delivery, our Guest Care Team will provide you with a 3- hour delivery window along with a link so you can track your delivery online.
  • • Our Home Delivery Specialists will not enter your home at this time.  
  • • If you live in a freestanding home or townhouse: Deliveries will be made to your driveway, front door, porch, or garage.
  • • If you live in an apartment or condominium: Deliveries will be made to the lobby or designated loading area, not your suite.
  • • Items will be left in their packaging. Home Delivery Specialists will not unpack or assemble new items or remove old items at this time.
  • • An adult (18+ years) must be available to accept the delivery.
  • • For deliveries outside the local shipping area a surcharge of $99.99 will be applied.
  • • If you have any questions or concerns, please call 1-800-737-3233.

 

Additional Health & Safety Measures

Delivery team members that have reported, or are exhibiting flu-like symptoms, or those that have recently traveled outside Canada in the past 14 days, will not be performing deliveries for our organization.

As with stores and warehouses, our delivery teams have implemented additional sanitation protocols and are taking extra cleaning measures throughout the day to ensure your safety and they will be regularly disinfecting their interiors and outside handles of their vehicles.

You will not be required to sign for delivery. However, we will take a photo of the product before we leave to verify successful completion of your delivery.

Do you have a delivery on its way?
The day of your scheduled appointment, you can track your delivery in real-time using our Dispatch Tracker. You'll be able to see just how soon our delivery team will be at your door.

Common FAQs  

What if I paid for White Glove Delivery?

If you previously purchased this option and would like to postpone your delivery until it is safe for us to resume this service, please contact our Guest Care team at 1-800-737-3233. If you would still like to receive your order using Free Local Shipping to your Door, we will automatically refund the White Glove delivery fee.

What if I miss my delivery?

If you miss your appointment, a surcharge of $99.99 will be applied.

What if I need to make a return or exchange?

For returns and exchanges, please keep the original item at your home until our regular delivery service resumes. Home Delivery Specialists will not remove items from your home at this time.

If you have additional questions, please call us at 1-800-737-3233, email us at service@ashleyhomestore.ca or click the web chat icon to connect with a guest care agent.

Helpful Information & Tips about preparing for your delivery CLICK HERE

Things to Consider:

  • Ensure you have all necessary tools to complete the required set-up and assembly. Consider whether you need other items repositioned or removed from your home. Packaging materials can often be bulky and require proper disposal.
  •  

See the chart below for estimated assembly times for various products:

Assembly Times and Level of Difficulty
Item Approx Assembly Time
Occasional Tables 15-30 mins per piece
Dinettes 30-60 mins per set
Dining Chairs 15-30 mins per piece
Bedroom Pieces 15-30 mins per piece
TV Stand 45-60 mins per piece

If you prefer having everything taken care of in one step, our White Glove Delivery will be best for you. Your purchase will be inspected, delivered fully assembled, and placed as it will be used within your home. Once everything is ready to go, all packaging materials will be removed and recycled. This service includes 1 for 1 repositioning within your home. Deliveries outside of Ontario include 1 for 1 repositioning or removal of old item. For the removal service, it is required to be a like item. For instance, if you purchase a new refrigerator, we would be happy to remove the old one. Please ensure this service is added to your sales order when we call to book your delivery so our delivery teams have time and room in their truck to complete.

Our delivery teams are not only knowledgeable, efficient and courteous, they're equipped with technology to serve you better. The smartphones used by our delivery teams provide a real-time connection to our Guest Care on the state of delivery and the product. We take photos of every product we deliver to document the condition and ask for your signature to confirm your satisfaction. If anything needs to be addressed, we can be in direct contact with our team and get parts ordered, repair technicians scheduled and the process started while still in your home so you get your product in showroom condition sooner.

White Glove Delivery Pricing
Bedding only $99.99
Furniture $149.99

Note:

If there is furniture on the order, the delivery fee is based on the furniture pricing only. Adding on bedding does not incur an additional fee.

An additional $50 added to the Delivery Fee when delivery address is out of town.

There is a $99 surcharge for missed appointments.

If you need to reschedule with less than 48 hour notice, or you're not home when our delivery team arrives, an additional delivery fee will be payable before we can reschedule. If you need to change your original delivery date, please contact us to reschedule, allowing at least 48 hour notice.

If you have any questions, please contact us at 1-800-737-3233.

Sometimes the only thing stopping you from taking care of your purchase delivery is the inability to transport it due to its size. With our Free Local Shipping, your purchase will be dropped off immediately inside an accessible entryway of your home in the manufacturers packaging. In the case of condo or apartment shipping, your items will be placed in the lobby or designated loading area. From there, you take care of the additional moving, set-up, assembly, and recycling of packaging materials.

A surcharge of $99.99 will be applied when the delivery address is out of town.

 A surcharge of $99.99 will be applied for missed appointments.

To consider:

  • Ensure you have all necessary tools to complete the required set-up and assembly. Consider whether you need other items repositioned or removed from your home. Packaging materials can often be bulky and require proper disposal.
  •  

See the chart below for estimated assembly times for various products:

Assembly Times and Level of Difficulty
Item Approx Assembly Time
Occasional Tables 15-30 mins per piece
Dinettes 30-60 mins per set
Dining Chairs 15-30 mins per piece
Bedroom Pieces 15-30 mins per piece
TV Stand 45-60 mins per piece

GTA area – available Wednesday, Thursday, and Friday only.
Other locations – No weekend or evening appointments available.
 

Temporary Changes to delivery procedures due to COVID-19
Under the recommendations of public health authorities, we are taking extra precautions to protect the health of our team members and the communities we serve. In light of the current COVID-19 situation, we have temporarily suspended our White Glove delivery service as well as all in-home service appointments. We will update this page as we continue to adapt and make changes to this evolving situation.

You can still get the things you need.

Free Local Shipping to Your Door

  • • During this challenging time, we offer Free Local Shipping to your Door on orders $250 and over (before taxes).
  • • The day before delivery, our Guest Care Team will provide you with a 3- hour delivery window along with a link so you can track your delivery online.
  • • Our Home Delivery Specialists will not enter your home at this time.  
  • • If you live in a freestanding home or townhouse: Deliveries will be made to your driveway, front door, porch, or garage.
  • • If you live in an apartment or condominium: Deliveries will be made to the lobby or designated loading area, not your suite.
  • • Items will be left in their packaging. Home Delivery Specialists will not unpack or assemble new items or remove old items at this time.
  • • An adult (18+ years) must be available to accept the delivery.
  • • For deliveries outside the local shipping area a surcharge of $99.99 will be applied.
  • • If you have any questions or concerns, please call 1-800-737-3233.
  •  

Additional Health & Safety Measures

Delivery team members that have reported, or are exhibiting flu-like symptoms, or those that have recently traveled outside Canada in the past 14 days, will not be performing deliveries for our organization.

As with stores and warehouses, our delivery teams have implemented additional sanitation protocols and are taking extra cleaning measures throughout the day to ensure your safety and they will be regularly disinfecting their interiors and outside handles of their vehicles.

You will not be required to sign for delivery. However, we will take a photo of the product before we leave to verify successful completion of your delivery.

Common FAQs  

What if I paid for White Glove Delivery?

If you previously purchased this option and would like to postpone your delivery until it is safe for us to resume this service, please contact our Guest Care team at 1-800-737-3233. If you would still like to receive your order using Free Local Shipping to your Door, we will automatically refund the White Glove delivery fee.

What if I miss my delivery?

If you miss your appointment, a surcharge of $99.99 will be applied.

What if I need to make a return or exchange?

For returns and exchanges, please keep the original item at your home until our regular delivery service resumes. Home Delivery Specialists will not remove items from your home at this time.

If you have additional questions, please call us at 1-800-737-3233, email us at service@ashleyhomestore.ca or click the web chat icon to connect with a guest care agent.

Helpful Information & Tips about preparing for your delivery CLICK HERE

Ashley HomeStore is incredibly proud to offer you our professional delivery services. We offer Free Local Shipping and White Glove Delivery. Contact us at 800.737.3233 about these services or see Store for details.