Delivery Options


Do you have a delivery today?

The day of your scheduled appointment you can track your delivery in real-time using our Dispatch Track tool. You’ll be able to see where our delivery team is and the approximate arrival time to your door.

Do you have an outstanding order?

Please use one of the following options to receive an update on when you can expect your order

Online delivery services only available at participating Ashley Homestores. Please click here for a list of eligible stores for online delivery.

Free Local Shipping

Delivered to your door*

Room of Choice

Delivered to your room of choice

White Glove

Delivered and set up in your room of choice

LOCAL

$0

$79.99

$149.99

OUT OF TOWN

$99.99

$179.99

$249.99

ORDER CODE

FREESHIP

ROOMOFCHOICE

WHITEGLOVE

Weekday Daytime Delivery

Evening & Weekend Delivery (may vary by region)

Removal of All Packaging**

Appliances & Mattresses Only

Furniture, Appliances & Mattresses

Repositioning of Old Item(s)**

Add $15 per item

Removal of Old Item(s)**

Add $15 per item

Furniture Assembly & Set-Up

Fridge door swing adjustment to your specifications – right or left

Washer/Dryer hook up

Put your feet up while we do all the heavy lifting

Free Local Shipping

Delivered to your door*

Room of Choice

Delivered to your room of choice

White Glove

Delivered and set up in your room of choice

LOCAL

$0

$99.99

$149.99

OUT OF TOWN

$99.99

$199.99

$249.99

Tuesday – Friday daytime delivery

Weekend delivery (may vary by region)

3-hour window provided before delivery

Drivers call that they are enroute to your home

Removal of All Packaging**

Mattresses Only

Furniture & Mattresses

Repositioning of Old Item(s)**

Available for a charge**

Removal of Old Item(s)**

Available for a charge**

Furniture Assembly & Set-Up

Put your feet up while we do all the heavy lifting

Free Local Shipping

Delivered to your door*

LOCAL

$0

OUT OF TOWN

$99.99

Tuesday – Friday daytime delivery

Evening & Weekend Delivery (may vary by region)

3-hour window provided before delivery

Drivers call that they are en-route to your home

Removal of All Packaging**

Repositioning of Old Item(s)**

Removal of Old Item(s)**

Furniture Assembly & Set-Up

Put your feet up while we do all the heavy lifting

Room of Choice

Delivered to your room of choice

LOCAL

$99.99

OUT OF TOWN

$199.99

Tuesday – Friday daytime delivery

Evening & Weekend Delivery (may vary by region)

3 Hour window provided before delivery

Drivers call that they are en-route to your home

Removal of All Packaging**

Mattresses Only

Repositioning of Old Item(s)**

Add $15 per item

Removal of Old Item(s)**

Add $15 per item

Furniture Assembly & Set-Up

Put your feet up while we do all the heavy lifting

White Glove

Delivered and set up in your room of choice

LOCAL

$149.99

OUT OF TOWN

$249.99

Tuesday – Friday daytime delivery

Evening & Weekend Delivery (may vary by region)

3 Hour window provided before delivery

Drivers call that they are en-route to your home

Removal of All Packaging**

Furniture & Mattresses

Repositioning of Old Item(s)**

Removal of Old Item(s)**

Furniture Assembly & Set-Up

Put your feet up while we do all the heavy lifting

*For orders over $250. All items will be left in their original packaging. For free-standing homes product will not be brought into the home. Shipping will be made to driveway, front-door, porch, or garage. For apartments/condos, deliveries will be made to the lobby or a designated loading area, not to your unit.  

 

** Removal and Repositioning of Old Items

 

  • Removal is not available in Southern Ontario. Repositioning is available in all markets
  • Not available with Free Ship.
  • Available with Room of Choice at an additional cost of $15/piece. For online orders you will receive a call after order placement offering the option to purchase these services.
  • Available at no charge with White Glove. For online orders you will receive a call after order placement to confirm requirement of these services.
  • Available on a one-for-one basis on like items. If we are delivering you one sofa, we can reposition or remove one sofa.

 

What to consider when choosing Free Shipping

  1. • Do you have the necessary tools to complete the required set-up and assembly?

  2. • Do you need other items removed or repositioned within your home?

  3. • Packaging materials can be significant and difficult to recycle.

  4. • Do you have the time to complete the set-up and assembly?

Item Approximate Assembly Time Level of Assembly Difficulty

Occasional Tables

15-30mins per Piece

Hard

Dinettes

30-60mins per Piece

Hard

Dining Chairs

15-30mins per Piece

Hard

Bedroom Pieces

15-30mins per Piece

Medium

TV Stands

45-60mins per Piece

Hard

Safety Protocols (All Delivery Options)

Delivery team members that have reported, or are exhibiting flu-like symptoms, or those that have recently traveled outside Canada in the past 14 days, will not be performing deliveries for our organization.
As with stores and warehouses, our Delivery Departments have implemented additional sanitation protocols and are taking extra cleaning measures throughout the day to ensure your safety.

This includes:
• The regular cleaning/ disinfecting of the truck’s interior and the outside handles of their vehicles.
• The use of Rubber gloves.
• The use of Hand sanitizer.
• The use of Protective Masks.

Room of Choice & White Glove – What to expect

• At all times please respect social distancing requirements.
• Our drivers will call on route to your home.
• Please watch for the team and open the door upon arrival.
• Please advise the drivers where the product will be going.
• Our drivers will ensure they can get the product into its final placement.
• A Damage Waiver is required in the following situations:
› If the delivery team has identified a higher risk for potential damage to either the product and/or your home due to a “tight fit” situation, and after discussion you are still requesting the delivery attempt.
• Contactless delivery signature capture.
• We do require a person with age of majority to accept the delivery.
• Our drivers will take pictures of product in its final placement.

Free Shipping – What to expect  

• Our drivers will call on route to your home.
• Please watch for the team and open the door upon arrival.
• Please inform the drivers where you want the product; driveway, front-door, porch, or garage.
• Contactless delivery signature capture.
• We do require a person with age of majority to accept the delivery.
• Our drivers will take pictures of product in its final placement.