Do you have an outstanding order?
Please use one of the following options to receive an update on when you can expect your order
Delivery Options
- Select Track My Order from our Guest Care
- Text Update to 274539
- Call our Guest Care team at 1-800-737-3233
Online delivery services only available at participating Ashley locations. Please click here for a list of eligible stores for online delivery.
Free Local ShippingDelivered to your door* | Room of ChoiceDelivered to your room of choice | White GloveDelivered and set up in your room of choice | |
LOCAL | $0 | $79.99 | $149.99 |
OUT OF TOWN | $99.99 | $179.99 | $249.99 |
ORDER CODE | FREESHIP | ROOMOFCHOICE | WHITEGLOVE |
Weekday Daytime Delivery | ✔ | ✔ | ✔ |
Evening & Weekend Delivery (may vary by region) | ✖ | ✔ | ✔ |
Removal of All Packaging** | ✖ | Appliances & Mattresses Only | Furniture, Appliances & Mattresses |
Repositioning of Old Item(s)** | ✖ | Add $15 per item | ✔ |
Removal of Old Item(s)** | ✖ | Add $15 per item | ✔ |
Furniture Assembly & Set-Up | ✖ | ✖ | ✔ |
Fridge door swing adjustment to your specifications – right or left | ✖ | ✔ | ✔ |
Washer/Dryer hook up | ✖ | ✔ | ✔ |
Put your feet up while we do all the heavy lifting | ✖ | ✖ | ✔ |
Delivery Services | White Glove | Standard Shipping | Room of Choice(Mattress/Appliances Only) | ||||||||||||||
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Weekday daytime delivery (may vary by region) | ✔ | ✔ | ✔ | ||||||||||||||
Weekend delivery (may vary by region) | ✔ | ✖ | ✔ | ||||||||||||||
3-hour window provided before delivery | ✔ | ✖ | ✔ | ||||||||||||||
Drivers call that they are enroute to your home | ✔ | ✖ | ✔ | ||||||||||||||
Removal of All Packaging** | Furniture & Mattresses | ✖ | ✖ | ||||||||||||||
Repositioning of Old Item(s)** | ✔ | ✖ | ✖ | ||||||||||||||
Removal of Old Item(s)** | ✔ | ✖ | $15/piece | ||||||||||||||
Furniture Assembly & Set-Up** | ✔ | ✖ | ✖ | ||||||||||||||
Put your feet up while we do all the heavy lifting | ✔ | ✖ | ✖ |
Delivery Services | Standard Shipping | ||||||||||
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Weekday daytime delivery (may vary by region) | ✔ | ||||||||||
Evening & Weekend Delivery (may vary by region) | ✖ | ||||||||||
3-hour window provided before delivery | ✖ | ||||||||||
Drivers call that they are en-route to your home | ✖ | ||||||||||
Removal of All Packaging** | ✖ | ||||||||||
Repositioning of Old Item(s)** | ✖ | ||||||||||
Removal of Old Item(s)** | ✖ | ||||||||||
Furniture Assembly & Set-Up | ✖ | ||||||||||
Put your feet up while we do all the heavy lifting | ✖ |
Delivery Services | Room of ChoiceMattress/Appliances Only | |||||||
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Weekday daytime delivery (may vary by region) | ✔ | |||||||
Evening & Weekend Delivery (may vary by region) | ✔ | |||||||
3-hour window provided before delivery | ✔ | |||||||
Drivers call that they are en-route to your home | ✔ | |||||||
Removal of All Packaging** | ✖ | |||||||
Repositioning of Old Item(s)** | ✖ | |||||||
Removal of Old Item(s)** | $15/piece | |||||||
Furniture Assembly & Set-Up | ✖ | |||||||
Put your feet up while we do all the heavy lifting | ✖ |
Delivery Services | White Glove | ||||||||||
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Weekday daytime delivery (may vary by region) | ✔ | ||||||||||
Evening & Weekend Delivery (may vary by region) | ✔ | ||||||||||
3-hour window provided before delivery | ✔ | ||||||||||
Drivers call that they are en-route to your home | ✔ | ||||||||||
Removal of All Packaging** | Furniture & Mattresses | ||||||||||
Repositioning of Old Item(s)** | ✔ | ||||||||||
Removal of Old Item(s)** | ✔ | ||||||||||
Furniture Assembly & Set-Up | ✔ | ||||||||||
Put your feet up while we do all the heavy lifting | ✔ |
All items will be left in their original packaging. For free-standing homes product will not be brought into the home. Shipping will be made to driveway, front-door, porch, or garage. For apartments/condos, deliveries will be made to the lobby or a designated loading area, not to your unit.
** Removal and Repositioning of Old Items
- Not available in some regions
- Not available with Standard Shipping.
- Available with Room of Choice at an additional cost of $15/piece.
- Available on a one-for-one basis on like items. If we are delivering you one sofa, we can reposition or remove one sofa.
What You Need to Know About CAR Products:
- Customer Assembly Required (CAR): These products require assembly by the customer and are clearly marked with the Customer Assembly Required tools badge on the product page.
- Invoice Details: CAR is indicated as a specific line item on each invoice, ensuring clarity on the products that require customer assembly.
- Delivery Information: Please note that CAR products do not qualify for White Glove Delivery, even if ordered with other items that do qualify and if White Glove Delivery is purchased.
- Assistance and Support: While we do not currently offer assembly services, our dedicated customer service team is here to help. If you have any questions or need assistance with assembly, please utilize our chat feature for support.
What to consider when choosing Standard Shipping
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Do you have the necessary tools to complete the required set-up and assembly?
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Do you need other items removed or repositioned within your home?
| Item | Approximate Assembly Time | Level of Assembly Difficulty |
| Occasional Tables | 15-30mins per Piece | Hard |
| Dinettes | 30-60mins per Piece | Hard |
| Dining Chairs | 15-30mins per Piece | Hard |
| Bedroom Pieces | 15-30mins per Piece | Medium |
| TV Stands | 45-60mins per Piece | Hard |
Room of Choice & White Glove – What to expect
• *Customer assembly required products do not qualify for white glove delivery
• At all times please respect social distancing requirements.
• Our drivers will call on route to your home.
• Please watch for the team and open the door upon arrival.
• Please advise the drivers where the product will be going.
• Our drivers will ensure they can get the product into its final placement.
• A Damage Waiver is required in the following situations:
› If the delivery team has identified a higher risk for potential damage to either the product and/or your home due to a “tight fit” situation, and after discussion you are still requesting the delivery attempt.
• Contactless delivery signature capture.
• We do require a person with age of majority to accept the delivery.
• Our drivers will take pictures of product in its final placement and data may be collected from the images. Please visit our Privacy Policy under Delivery Services for further information. If you would like to opt out of data collection, please email help@homesight.info with the sales order number.
Standard Shipping – What to expect
- • This is limited service and the delivery team will not be able to provide a delivery window or call in advance.
- • We ask that you watch for the team for their arrival.
- • Reminder this service is available weekdays only.
- • When they arrive, please inform the delivery team where you want your product (driveway, garage, lobby).
- • Reminder this service does not include delivery into the home.
• We do require a person with age of majority to accept the delivery.
• Our drivers will take pictures of product it the drop off location.
Next Day Delivery – What to expect
- • This delivery method is available only on in-stock bedding orders. (Mattresses, Lifestyle bases, foundations, mattress pads, pillows and sheets).
- • Next day delivery services are not available in British Columbia.
- • We are unable to deliver next day if you require an elevator booking.
- • This service is available Tuesday-Saturday only.
- • Our Drivers will call on route to your home and you can track their progress through our tracking service.
- • Please watch for the team and open the door upon arrival if you have selected white glove service.
- • We do require a person with age of majority to accept the delivery.
- • Our drivers will take pictures of product at the drop off location.
5 Tips for Delivery Success
Step 1
Measure your space including your doors and hallways. Your new furniture will need to travel.
Step 2
Dispose of old furniture. Many organizations will take donated furniture from your space free of charge.
Step 3
Clear the clutter, including artwork, accent tables, and even low light fixtures that can block your furniture path.
Step 4
Secure your pets, because the front door will open frequently during the process.
Step 5
Protect floors and secure area rugs - this includes removing or taping doormats or area rugs that can be a tripping hazard.
Step 1
Measure your space including your doors and hallways. Your new furniture will need to travel.
Step 2
Dispose of old furniture. Many organizations will take donated furniture from your space free of charge.
Step 3
Clear the clutter, including artwork, accent tables, and even low light fixtures that can block your furniture path.
Step 4
Secure your pets, because the front door will open frequently during the process.
Step 5
Protect floors and secure area rugs - this includes removing or taping doormats or area rugs that can be a tripping hazard.
Step 1
Measure your space including your doors and hallways. Your new furniture will need to travel.
Step 4
Secure your pets, because the front door will open frequently during the process.
Step 2
Dispose of old furniture. Many organizations will take donated furniture from your space free of charge.
Step 5
Protect floors and secure area rugs - this includes removing or taping doormats or area rugs that can be a tripping hazard.
Step 3
Clear the clutter, including artwork, accent tables, and even low light fixtures that can block your furniture path.
For more tips on measuring your space watch the video below or download this printable PDF ⬇