Dear Ashley Customers,
Thank you for your business throughout the years. Ashley has always placed a priority on the well-being of our team members and customers. We understand the impact the outbreak of coronavirus (COVID-19) has had on our communities. Our heartfelt thoughts go out to all of those who have been affected by this disease.
We actively monitor all public sources of information and guidance, including the CDC and the World Health Organization, to ensure we are taking the necessary precautions for your well-being. We have implemented extra sanitation processes in our Ashley locations and with our delivery professionals, in-home technicians and our customer care specialists to ensure the health and safety of our team members, customers and communities.
SHOPPING OUR RETAIL LOCATIONS
We strive to provide a clean and safe store for our customers every day. With the given circumstances, we have developed additional sanitation protocols and are taking extra cleaning measures throughout the day to ensure your safety. Common areas, door handles, countertops, computers, credit kiosks and other surfaces are being disinfected with increased frequency throughout the day. Also, we have increased the restroom cleaning and disinfecting cycles.
Please be aware that masks are now required when visiting one of our showrooms.
CONNECTING WITH OUR TEAM MEMBERS
We have educated our Store Associates and Customer Care Specialists on our extra sanitation protocols and they will be happy to explain what we are doing if you have questions about your shopping, home delivery or in-home technician appointment.
PREPARING YOUR FURNITURE
In our warehouses, we are applying the same store sanitation protocols with warehouse equipment that our team members use during the handling of your furniture.
RECEIVING DELIVERY OF YOUR FURNITURE
For Home Deliveries and In-Home Technician Appointments, our teams are also taking extra measures as well to prevent any unintentional spread of illness. As with stores and warehouses, they will be using hand sanitizers and disinfectant wipes between each delivery or appointment and they will be regularly disinfecting their interiors and outside handles of their vehicles. They are also required to wear masks.
OUR ASHLEY CUSTOMERS
Each of our teams have been coached on these extra preventative measures and they will be submitting check lists daily to executive management ensuring they comply with our newly developed sanitation standards.
Finally, we have been steadfast in providing guidance to our associates. We are frequently reminding our associates to stay home if they are sick, wash their hands, use hand sanitizer, clean their personal work spaces, and otherwise to exercise precautionary measures.
Again, the health and welfare of our customers while shopping in our stores and receiving delivery of your furniture is our top priority. We trust that the measures outlined here will enable you to continue your Ashley experience with confidence. Shop Your Way - We welcome you to visit one of our Ashley locations. Or you can book an appointment, shop or chat online at www.ashley.ca
Thank you for your continued loyalty to Ashley, as we experience these changes together.