To our valued guests,
As the current situation in our world continues to unfold, your well-being and that of our team members is our top priority. We are committed to keeping you informed of how we’re making changes in response to this unprecedented time.
Our goal was to continue to serve both our local communities as well as our store associates as long as they could do so safely.
However, at this time, we are embracing local government recommendations by closing select Ashley HomeStore locations in an effort to help protect the places we all call home.
The safety of our communities and our associates, above all, is most important to us. For local store closure information, please visit ashleyhomestore.ca/apps/store-locator
Store Hours and Guest Experience
We continue to adapt and respond to help our communities emerge stronger while continuing to meet the needs of our guests. As such, hours of operation at our stores that remain open have been reduced. Please visit ashleyhomestore.ca/apps/store-locator for specific location details.
On top of increased cleaning and sanitizing measures, we are limiting the number of guests allowed in our store at any given time to ensure social distancing practices can be followed without exception. We want to ensure your visit is as quick and as safe as possible.
At this time, let’s all look out for each other. If you have recently travelled, are not feeling well or experiencing cold or flu-like symptoms, please refrain from visiting our locations. For our teams, we are ensuring that we follow the guidelines communicated by Health Canada to minimize any risks to them or our guests.
Delivery & Service
If you have an upcoming furniture delivery, our guest care team will be in touch with you soon to discuss your options. We have put additional measures in place to keep you and our teams safe. Our White Glove Delivery service with in-home set-up has been discontinued at this time. We currently offer free shipping and will deliver items to your doorstep. If you prefer to receive our White Glove Delivery service with in-home set-up at a later date, we are happy to reschedule when it becomes safe to do so. At this time, we have suspended all in-home service appointments.
We remain open online. Visit us at ashleyhomestore.ca and shop from the convenience of your home. Our Guest Care team is available via phone and live chat and are prepared to answer any questions and ensure you continue to have the Ashley HomeStore experience you know and trust.
As new information becomes available, we are constantly reviewing how we move forward to best support the needs of our guests, while protecting the health and safety of our team members in these uncertain times. We are as committed as ever to providing an exceptional guest experience while adapting to new challenges and we will continue to keep you informed as the situation evolves.
To our guests, thank you for your support and understanding as we experience these changes together.