You are free to cancel your order, prior to delivery or pick-up within 48 hour of purchase (furniture, appliances, and mattresses). After 48 hours you can reselect your product anytime prior to possession without penalty or request a refund with a 10% administration fee. Appliances, mattresses or pillows cannot be returned or exchanged once the product is in the home. Once you have taken possession and you are not happy with your furniture purchase, you can within 48 hours of possession re-select with a 10% restocking fee or return the product with a 25% restocking fee. All furniture must be received in our distribution centre within 7 days of possession. Any Product Protection Plan Care Kits will be refunded if un-opened package is returned to our store. Refunds are processes with the same method of payment (excluding cheque or cash where reimbursement will be via company cheque within 7-10 business days).