Ashley HomeStore | Whitby, ON L1N 9L4

I didn't like the overall experience. Expensive products and i dont know what their quality and transportation department are doing. Got misaligned bed frame, wrong design or night stands - wrinkles on the front of sofa and recliner which doesnt close. Trust me products are good like fabric, design etc but they dont know how to maintain quality

Good staff & customer care!!

I went into Ashley furniture just to check on a couch just to compare what the prices, little did I know that I would meet a fantastic sales person Khalid, he was amazingly knowledgeable has it not been for him I would not have looked into all the other products that I bought, he suggested things and got me the price point that I was looking at there was no need for me to go anywhere else I bought everything that I needed right there. I went in to price a couch I ended up buying bedroom furniture, mattress, couch, coffee table, kitchen table and chairs. Believe me when I tell you that he was patient recommended all the items that we bought and not only that he got the price that we were willing to pay. I would say Ashley furniture store in Whitby is lucky to have him as an employee. well done Khalid. I should also mention Calvin who is the general manager amazing amazing customer service from both. Thank you both for making our experience and amazing one.

Sales rep was great but when went to pick up order after confirming they were here, they gave us the wrong ones. Still waiting to get it all sorted out.

Great customer service. Jay is the one who helped us in our visit. He’s a very nice guy. My partner and I tend to know what we want going in a store, but he was able to provide us all the information we needed when we have questions. Upon the time we were deciding, he wasn’t pushy at all and gives you the time and privacy that you needed.

Beautiful dresser! I like it a lot

Jamal was amazing with helping us pick the right configuration and style we were looking for (couch). Even though we didn’t actually order until almost 3 months after our initial visit, he remembered us and was still very helpful and accommodating. Would definitely recommend and will be back for additional pieces!

Update March 28. Had my couch fabric repaired 7 months ago and it's already as bad as it was with piling. It is actually worse to be honest. Ashley sells garbage cheap products that for 2K or more you're lucky to get 2 years out of it. Spend the extra but of money and buy from a company that produces quality products. --------------- Beware. The sales people lie to you about how good the extended warranty is. It is impossible to get them to approve a claim. The sales people will tell you everything is covered and your couch will be brand new. That is not the case. Also, the couches are very nice but quality after three years of use even when taken care of really well is subpar. The couch will look 10 years old. If you're buying a couch don't expect it to last more then 5 years before looking exhausted. Photos of couch bought in 2020. Update: Feb. 22, 2024 After a literal 3 week battle they finally approved my warranty claims. Had to send the same photos 4 different times because they do not keep them on file. And it has been roughly 5 weeks since my warranty parts for my couch and chaise arrived at their warehouse. It has also been equally as long since I was supposed to get a call from a tech to setup an appt to have my couch and chaise repaired. There is abolsutely zero communication to coordinate anything between Ashley (local store), the support centre and technicians. This is the absolute worst customer service/warranty service I've ever encountered. Now, I will say the store Manager I've dealt with (Shawn) is fantastic. He's been great but I will warn anyone buying from an Ashley's or any sister companies do not buy into their sales reps 'incredible warranty that covers everything' speech. Their warranty is garbage. The process for their warranty claims is incredibly bad and ineffective as it is done through a text bot, and the communication from their support and tech is abysmal. They literally do not have a way to speak to each other. The first question you should ask the rep that approaches you when you enter a store is what the warranty is like. If they say it covers everything find a new rep. They're lying to you for a sale.