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Ashley HomeStore | Scarborough, ON M1P 5B7
Ashley HomeStore Scarborough, ON
Your Local Furniture, Mattress & Decor Store
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
Awesome customer service by Geetha.
Absolutely horrible quality bed! even worse customer service! I tried to put a claim in with many times being disconnected and being on hold listening to the most annoying piano music multiple times! they weren't willing to give me in-store card so I could upgrade to a better quality bed after this one collapsed many times almost slicing my little girls head Off! I sent them many pictures and they only offer 15% in store .. $96 ... meanwhile I paid $200 for white glove and the headboard was leaning forward from day one! It fell off many times! This is unacceptabe! I would avoid this company At all costs to your sanity. absolutely most frustrating trying to put the claim and trying to reach customer service getting disconnected so many times and listening to that unbearable piano musics blasting for hours!
I was very unhappy with the service. I bought a floor model sofa set and was told the sofa would be wrapped and placed in the shipping area while I was completing the necessary paperwork to complete the sale. I suggested several dates to pick up the set and settled on a date that was suitable for Ashley Furniture. We also settled on a day and time for pick up. The agreed upon date arrived and whilst on my way to the store, I diligently contacted the staff at the front desk to advise them I was on my way so they could have the set ready when I arrived. I further advised I was en route to an appointment afterwards hence I was taking the time to call in advance. Upon my arrival, to my surprise my sofa set was still on the floor available to the public to test. It was NOT wrapped or even stored as promised. This in my opinion was a massive disappointment. I believed Ashley Furniture would follow through with a simple agreement and when they didn’t, I was very disappointed and frustrated and I made it known. I previously advised the customer service rep I furnished my entire home and my in-laws home with their products and was looking to continue purchasing theirs products. However I will not be returning to Ashley Furniture. It may seem simple however with the premium prices for Ashley Furniture’s products the least one should be concerned about is Ashley Furniture following through with a basic promise regarding customer service. To me it appears they just didn’t care after the sale was made. I even requested a call for a second sofa I was interested in purchasing when I purchased the initial set and no one even bothered to call. Certainly not the normal standard for Ashley Furniture. Building and continuing relationships is what’s best for your business Bottom line. Disappointed in Ashley Furniture!!
I had the worst experience with this store. Please do not buy from here. They do not care about their customers at all and will do anything just to make money. They withheld information and lied just to make their sale. They can respond on this post by telling me I’m lying, and it would be very on brand for them to continue the lies. I am very disappointed and I wouldn’t want anyone else to go through the awful experience I went through. Luckily I have video experience and recording. I suggest that if you do end up buying from here, record every single conversation you have with them, that way you have proof like I do.
Our experience at Ashley with our salesperson Hamy was wonderful ! Super helpful, made great recommendations and was conscious of our budget. Will definitely shop there again and would seek out Hamy for his assistance. Great experience.
Staff was very friendly. I sis not feel pressured at any time during my transaction. Definitely recommend this store.
All the staff members are very cooperative and friendly. Had a best experience buying furniture at Ashley.
The representative ans the manager were co-oporating and guiding me through the process very well. And I truly appreciate it. Thank you very much.
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