PLEASE BE AWARE SHIPPING TIMES ARE LONGER THAN NORMAL. Learn about our COVID response. 
Ashley HomeStore is incredibly proud to offer you our professional delivery services. We offer Free Local Shipping and White Glove Delivery. Below you will find full details on both services including videos to help you make the right choice for you.
Do you have a delivery on its way? The day of your scheduled appointment, you can track your delivery in real-time using our Dispatch Tracker. You'll be able to see just how soon our delivery team will be at your door.
Ashley HomeStore is incredibly proud to offer you our professional delivery services. We offer Free Local Shipping and White Glove Delivery. Contact us at 800.737.3233 about these services or see Store for details.
If you prefer having everything taken care of in one step, our White Glove Delivery will be best for you. Your purchase will be inspected, delivered fully assembled, and placed as it will be used within your home. Once everything is ready to go, all packaging materials will be removed and recycled. This service includes 1 for 1 repositioning within your home. Deliveries outside of Ontario include 1 for 1 repositioning or removal of old item. For the removal service, it is required to be a like item. For instance, if you purchase a new refrigerator, we would be happy to remove the old one. Please ensure this service is added to your sales order when we call to book your delivery so our delivery teams have time and room in their truck to complete.
Our delivery teams are not only knowledgeable, efficient and courteous, they're equipped with technology to serve you better. The tablets used by our delivery teams provide a real-time connection to our Guest Care on the state of delivery and the product. We take photos of every product we deliver to document the condition and ask for your signature to confirm your satisfaction. If anything needs to be addressed, we can be in direct contact with our team and get parts ordered, repair technicians scheduled and the process started while still in your home so you get your product in showroom condition sooner.
| White Glove Delivery Pricing | ||
|---|---|---|
| Bedding only | $99.99 | |
| Furniture | $149.99 | |
Note:
If there is furniture on the order, the delivery fee is based on the furniture pricing only. Adding on bedding does not incur and additional fee.
Additional $50 added to the Delivery Fee when delivery address is out of town.
There is a $99 surcharge for missed appointments
If you need to reschedule with less than 48 hour notice, or you're not home when our delivery team arrives, an additional delivery fee will be payable before we can reschedule. If you need to change your original delivery date, please contact us to reschedule, allowing at least 48 hour notice.
If you have any questions, please contact us at 1-800-737-3233.
Sometimes the only thing stopping you from taking care of your purchase delivery is the inability to transport it due to its size. With our Free Local Shipping, your purchase will be dropped off immediately inside an accessible entryway of your home in the manufacturers packaging. In the case of condo or apartment shipping, your items will be placed in the lobby or designated loading area. From there, you take care of the additional moving, set-up, assembly, and recycling of packaging materials.
To consider:
See the chart below for estimated assembly times for various products:
| Assembly Times and Level of Difficulty | |
|---|---|
| Item | Approx Assembly Time |
| Occasional Tables | 15-30 mins per piece |
| Dinettes | 30-60 mins per set |
| Dining Chairs | 15-30 mins per piece |
| Bedroom Pieces | 15-30 mins per piece |
| TV Stand | 45-60 mins per piece |
GTA area – available Wednesday, Thursday, and Friday only.
Other locations – No weekend or evening appointments available.
There is a $99 surcharge for out of town deliveries or missed appointments.